Sunday, July 22, 2012

Our Issues with Norfolk Homes (Part 2), cont....

Issues wtih Norfolk Homes (cont....pt 2)

I must start off saying that I thought I was very diligent in researching Norfolk homes and the model we chose. Norfolk builds in several differnt communities in Tennesse and the surrounding area so I have actually seen from begining to end the build of 14 Camden model homes. I can surfice to say that I do know this particular model inside and out and exactly how they build them so when it came to build our house, I knew exactly what to look for. Now some of my complaints are big and some are small but I am the kinda person that wants what I paid for, nothing more, nothing less. Some of the issues we have run into I would just expect for a builder to pay attention to and don't see why as homebuyer I have to check behind just to make sure things are done correctly to their plans! I don't expecting nothing more, nor anything less, just do things the right way the first time. Seems logical but unfortunately it hasn't been during our build! Hopefully some of things will help others to know what to look for and hopefully others won't go through some of the drama we have gone through. Its kinda difficult as if building a house is something that most of us don't do daily, "You don't know what you don't know!"

Issue #11. - Framers did not use precise cuts on wood attaching to gluelam (eng beam) on first floor. They did later on come back attach the metal hangers to secure them. Other than this I must admit that this framing crew did do a good job and much, much better than some of the other framing crews they used in our neighborhood.




Issue #12. - The electricians wired my doorbell to put in the formal dining room. Now this was not done in the model home, which is the same floor plan as ours, nor any other camden models so I definitely was not expecting this as well.  I informed the GC that I wanted the doorbell moved to the foyer and he was response was, "Are you serious?" My response was YES I am serious and I did want it moved to the foyer.  I even had pictures of the model home as well as other Camden models built to show what I was talking about.  It seemed to be hassle but eventually the doorbell was moved to the foyer.




Issue #13. - When slab was poured water pipes for the master bathroom shower were put in on the wrong side. I did inform the GC of this error and the plumber was able to run the pipe around the shower to the correct side.



Issue #14 - Attic access doors were left out of my home.  As I stated I do have floor plans and there was suppose to be an attic access door on the 2nd level to upstairs attic and also an attic access door in the 4th bedroom.  I have debated back and forth with the builder on this issue and even showed them on their own plans where the attic access doors are suppose to be.  So far they have agreed to put the attic access door on the 2nd floor to upstairs attic and we are still going back and forth on the door in the 4th bedroom that goes to attic space over the garage.  These doors are very important to me in the fact that alot of low voltage wiring I did not pay the builders ridiculous prices because I was aware of where the attic access door would be and I knew I should be able to run my own wire access at a later date.





Our concerns during our building process is if we are paying a company to build a house, should you really have to stay on them everyday to ensure they are building your house correctly. We felt Norfolk was just like alot of other builders who cut every corner possible in order to make a profit which honestly doesn't make any sense to me. Your house is your reputation and word of mouth is the best advertising out there. Why cut corners? We just feel that our builder has no integrity and is just in it to do as least as possible and move on to the next house! I personally would nevery build another house with Norfolk Homes nor would I recommend that anyone else do as well. This is the primary reason for m blog is to give other insight when they begin to build and to also warn homeowners as well as agents to stay as far away as possible from Norfolk Homes.


***I will update blog with the result of our complains to Norfolk Homes***

Wednesday, July 4, 2012

Norfolk Home Upgade Options Catalogue Pricelist

Hello, todays post will deal with our selections process and the crazy upgrade charges that builders are notorious for.  While some of the pricing is fair, a lot of it is just absolutely crazy just because most builders feel they have you locked in.  We felt Norfolk Homes was the same as most builders and in line with some of the ridiculous upcharges.  Before we started building I always wondered what other builders were charging for their upgrades but price list were kind of hard to get ahold of.  Below I have a price list that was emailed to me so I thought it would be beneficial to give others out there looking to build an idea of what pricing is.  Of course this will vary by area (we are in Tennessee) but nevertheless it’s better than nothing. 

Some of the line items are self explanatory while others, such as the different levels 1,2,3, etc., won't give you an exact description but in general terms quality and selection increases with builder grade being included or level 1 and more exotic (more money) items increasing in level.  Well enough of me rambling, the price list is below.  Sorry that some of it is hard to read but in the conversion from pdf to jpeg some of the resolution was lost.  I'll try to explain a few lines on some of the pages that I am familiar with and also go into details on some of selections and problems we had as well.  We felt our builder nickel and dime us for a lot of things you would expect to be included or other builders in the area were including but not Norfolk Homes. 

Another thing that was absolutely ridiculous to us and we had a problem with was getting a price on certain things that were not listed on the sheets below.  If we wanted to get a price on a structural item the builder wanted us to pay a $500 deposit before they would give us price.  This is bad enough in itself but once the builder came back with a price (which you had no idea what it would be) and if you did not accept the price, the builder would want you to forfeit your deposit.  This was the same on cosmetic items as well except the deposit was $100 and if you declined after getting a price back, you would forfeit your deposit as well.  I'm sorry to say but this is totally asinine.  I had to ask so let me recap, you are going to charge me money to get a price on something that you don't have priced out so I can spend more money with you? Hmmmm, something just doesn't seem right about that deal because Norfolk win either way.  If it’s something they don't want to do, they can charge you a ridiculous price and in the end keep your deposit. 

For example, we wanted to extend our bedroom by making one wall 4ft wider.  We didn't like it but we paid the $500 for the extension.  Once we got the price back we felt kind of trapped in taking the price because who has $500 to throw away.  Well once it was all said and done the wall could not be extended because it would extend the house outside of the building envelope.  Instead of offering our $500 deposit back, we had to contact Norfolk and draw up paperwork saying that we deserved our deposit back because if we didn't say anything that had all intentions of keeping it when it was not our fault the extension would not fit on our lot.   I am still furious about this because I just do not understand this.  I compare this to going to a car lot to buy a car.  If a car you were interested in did not have a feature you wanted and you asked the dealership how much would it be to add the said feature, I don't think the dealership would want to charge you $500 just to see how much the feature would be and if you didn't like the price the dealership would keep your money?

Below I will discuss a few of the options that we selected and explain while some of them we did not select.  Our builder, Norfolk Homes, on the included appliances standard package only offered a range (black with coils), black dishwasher and a black hood.  We almost missed on this one as we figured everyone would offer a microwave now a day, but this is not the case. 
  • In order to get a over the range microwave with vent hood (micro hood) you had to upgrade to Level 3 micro hood black - $277.  If you wanted the micro hood in stainless steel it was $491.00. 
  • To upgrade from coil top oven to smooth top electric oven it was $200 (not listed below). 
  • We also had the option of gas appliances as well which we were planning on getting but because of misinformation by Norfolk's designer, Linda Totok, and basically being lied to by Kevin Dattillo at the pre-construction meeting, Norfolk’s Vice President, we were unable to get gas lines added in our house (See previous post My Builder Lies to Me). http://ourhomebuildtn.blogspot.com/2012/06/our-escapade-continues.html


We added a few structual items to our build:
  • Trey ceiling in the master bedroom with crown at the bottom of the trey so we can add cove lighting ($475). 
  • Added a switched outlet ($95) in the trey which is hidden behind the crown molding.  We will add our own led lighting once we move in. 
  • We also added 4th Bedroom to our model $9,500
  • Added 3rd car garage $7,500
  • Received a gas fireplace at no cost with builder's incentive ($1,490)
  • Window prices are below and with our model we are getting windows with colonial grid.  I was very interested in getting windows with prarie grid but builder wanted me to pay deposit just for them to give me a price on how much windows would be.  I passed on this option and decided to just stay with standard windows.
  • Double bowl sink in master bathroom was added $300
  • We do like the look of the stone surround and hearth to first floor ceiling.  We thought the builders upcharge of $1,600 was to high as we can do this for about $300 to $400. 
  • Our neighborhood has underground utilities and no street lights so we added double floodlight fixtures on the corners of the house(4x$175). 
  • Being in the South ceiling fans was a must as we run ours on low constantly.  We had 6 rooms pre-wired for ceiling fans which I will install once we move in (6x$105).
  • Also chose strucutured wiring package which was roughly $800.  This seems to be the norm now a days with most builders but we had to pay an upgrade for this with Norfolk. (comes with 10 outlets you can choose how you want/where to wire TV/DATA/PHONE)
  • Had the house pre-wired for alarm ($490) which included door contacts up to 5, 2 keypads and one motion detector.  Debating between ELK or HAI for security and to add automation as well.
  • We wanted to add recessed cans but felt the price of $145/$165 per standard cans which cost around $6.97 (same can builder installs from Home Depot) was just ridiculous.  We do have attic access in areas we wants cans so we chose to pass on this option and will add them later.
  • We did pre-wire for pendants over the bar ($85x2)
  • Level 1 brick: Shadowstone 
  • Front/Rear doors: Musket Brown
  • Vinyl Trim/Softitt/Gutters/Garage Door:  Sand
  • Roof Shingles : Weatherwood
  • Stone Columns: Westchester Dry Stack (upgragde $450)
  • Added extra outlets in trey ceiling & over fireplace for TV


  • We were promised a garage door opener and then Norfolk Homes took their offer back so we will have garage door openers installed once we move in
  • Didn't go with any upgrades here.  Chose Level 1 carpet/padding & vinyl floors
  • Foyer comes with engineered wood but to add more we thought was way over priced.  It would be a different case if Norfolk was installing real hardwood.  They are installing the cheapest engineered hardwood they can buy from Home Depot so we passed on adding more.
  • Any other flooring choices we wanted upgraded would be done once we move in



  • Granite in kitchen was $1,540 with included eased edge (now this I will admit was very comparble in price to having granite intalled at a later date.  Just wasn't worth the hassle so we chose to have it installed intially)
  • Level 1 granites to chose from New Venetian Gold, Uba Tuba & New Caledonia)


  • Another item I thought was very affordable was egg shaped oil rubbed bronze door handles/hinges for $255.  It wasn' worth the hassle of taking off the doors to changes hinges (the wife thinks I'm crazy for these...lol)
  • Added iron ballusters, stained hand rails and stainted end caps on open staircase
  • Added stair case lights $225

  •  Here is where I'm still upset.  As you can see the cost of a gas line is $175 (I wanted to add 1 for my oven and 1 for a tankless water heater) and Norfolk wanted to upcharge me $500 per gas becasue of misinformation I was given by their designer. :(

Well sorry for the long post but hopefully it was very informative for any giving examples of what builders charge for upgrades (I will attempt to see if I can get better copies of the pricelist).  We had a strict budget we wanted to stay within so most of our money we spent was on structual upgrades.  Cosmetic upgrades can be added anytime later on but structual changes are very expensive or not possible.  For those comparing prices these are from last summer 2011.  I have seen some of the current pricing and they have gone up since then!

House Plans & Elevations - Camden, Elevation A - Norfolk Homes


Here are the elevations we had to choose from.  We wanted to add a 4th bedroom and was told this could be done only on Elevation A.  Come to find out this was incorrect as we have saw other elevations with the 4th bedroom added after the fact.  My wife really wanted elevation B or elevation C which have stone entrances but it was to late at this point.
(see below). 


Elevation B


Elevation C

Elevation A (which we chose)



Structual changes we added:
  • 3rd car garage
  • added dormer in bonus room
  • 4th Bedroom with dormer (moved wall in 4th bedroom back 16in to add more space in bonus room) did away with plant shelf in corner of 4th bedroom and made it a walk-in closetadded 2nd sink in master bathroom
  • chose luxury bath option on master bathroom for seperate shower/tub but lost linen closet
  • gas fireplace in great room on rear of house
  • trey ceiling in master bedroom with crown molding on bottom for cove lighting
  • stone columns   

Our floor plan is 2,250 sq ft and as follows:


The reason we really chose this house was because of the location and the small neighborhood of only 15 houses.  We chose lot 11

Our home will be brick on front exterior and the other 3 sides will be siding.  Exterior selections:

Brick:  Shawdowstone queen size
Shingles:  Weatherwood
Trim/soffitt/gutters:  Sand
Front/Rear Door:  Musket Brown
Vinyl Siding:  Sand
Garage Doors:  Sand
Columns:  Sand
Stone:  Westchester (dry stack)




We stayed with builder grade 30in Aristokraft cabinets (Oakland Saddle) and chose New Venetian Gold for our granite counter tops.